General Conditions of Sale

1. Object
2. Products
3. Prices
4. Order
5. Payment
6. Payment security
7. Shipping costs, conditions and delivery times
8. Returns and exchanges, right of withdrawal
9. Protection of personal data
10. Intellectual property
11. Responsibility
12. Conditions of use of the service for the attention of users 
13. Comprehensiveness
14. Duration

1) Object

These General Terms and Conditions of Sale are concluded between:
The company V.N. OKRETAIL LTD
114 Arch. Makarios III Avenue
3021 Limassol Cyprus
registered in the Trade and Companies Register of V.N. OKRETAIL LTD under number HE 404593
Hereinafter "OKAIDI"
and
Any natural person visiting and/or wishing to make a purchase via the website www.okaidi.cy; this site is accessible via the URL www.okaidi.cy
Hereinafter "the user"

The purpose of these conditions is to define the methods of distance selling between OKAIDI and the user, from the order to payment and delivery. They regulate all the steps necessary for placing the order and ensure its monitoring between the contracting parties.

Placing an order implies irrevocable acceptance of the general conditions of sale. The general conditions may be subject to modifications. Therefore, the applicable conditions will be those in force on the website www.okaidi.cy on the date the user places the order.

The user declares:
- that he has the capacity to conclude this contract,
- that he does not purchase products for the purpose of reselling them,
- that he is not a seller.

2) Products

The products offered for sale by OKAIDI are those listed on the website www.okaidi.cy on the day the user consults the site.

The products are offered for sale within the limits of available stock.
The products offered for sale are described as accurately as possible. However, OKAIDI will not assume any liability in the event of errors or omissions in this presentation. 

3) Prices

Prices are listed in Euros, VAT included, shipping costs not included, which are the responsibility of the user unless otherwise specified.

The prices indicated consider the VAT applicable on the day the order is placed. In the event of a change in the rate, these changes may be reflected in the prices of the items without prior notice to the user.

Products will be invoiced based on the rates in force at the time the order is registered.

4) Order

Every order implies the express and irrevocable acceptance of the prices and descriptions of the products available for sale.
The user declares that he/she has read and irrevocably accepted these general terms and conditions of sale before placing the order. Validation of the order therefore implies acceptance of the general terms and conditions of sale.

In order to allow the user to review his/her order before definitively approving it, OKAIDI has created approval and acceptance screens. The order will not be definitively registered until the final validation of the screen for payment of the order by bank card. An email is expected to be sent to the user upon registration of the order. This email confirms that OKAIDI has registered the order, but not that the ordered product is available.

5) Payment

Payment will be made online by bank card, PayPal, Klarna or loyalty card. The delivery note will be placed in the package containing the ordered product.
The user who has placed an order will have the possibility of printing their invoice by connecting to their order tracking space provided for this purpose within the website.

Online payment by bank card:
Debit card, Visa, MasterCard are accepted. Only the amount corresponding to the products actually shipped will be charged to the user's account.

6) Payment security

In order to ensure payment security, OKAIDI uses the ADYEN secure payment service from ADYEN. Bank details are encrypted (SSL security standard) and do not circulate in plain text on the Internet.
The HiPay payment interface uses 3D secure technology. This is a system developed by the two bank card networks Visa and MasterCard to authenticate bank card holders and thus prevent fraudulent use of their cards. In addition to entering the number, expiry date and security code, with the 3D Secure system, the card holder must authenticate himself on his bank's interface, to which he is automatically redirected, by entering a code or personal information that his bank has previously transmitted to him. Once authenticated, the bank will authorise or reject the card holder's transaction.

7) Shipping costs, conditions and delivery times

Except in cases of force majeure, delivery times will be, subject to the limits of available stock, the times indicated below. OKAIDI shall not be liable in the event of a delay in delivery, regardless of the cause. Therefore, the user may not claim compensation of any kind from OKAIDI.
OKAIDI reserves the right to choose the carrier and guarantees the correct transport of its products.
In the event of failure by OKAIDI to fulfil its obligation to deliver on the date or after expiry of the period indicated or, failing this, at the latest thirty days after the conclusion of the contract, the user may terminate the contract by registered letter with acknowledgement of receipt or by writing on any other durable medium if, after having demanded, according to the same terms of OKAIDI, the performance of the delivery or the service within a reasonable additional period, this is not performed within said period.

> Shipping area: Cyprus

> Rates and delivery times:

- Delivery to OKAIDI/OBAIBI store in Cyprus: Available and free for all orders.Free shipping costs, average delivery times of 4 to 6 working days.

> Picking up orders in store
The user must present an identity document when picking up their order in store. Any third party wishing to pick up the user's order must present a written representation, a copy of the user's identity document and their own identity document.
Packages delivered in store must be picked up within a maximum period of 15 days from the user receiving the email or SMS informing them that their order will be available in store. If the user does not go to pick up their order within this period, the ordered products will be put back on sale in the store and the user may obtain a refund for their order after making a request to OKAIDI's customer service department.

Upon receipt of the package, the recipient is invited, if possible, to check the exterior appearance of the package and to unpack it in the presence of the delivery person. If a non-compliant order is immediately observed (missing items, for example), it is necessary to report it immediately on the delivery note, detailing the damage observed (damaged, damaged, opened package, missing items). This applies to both deliveries in Cyprus. The User has the right to refuse the package. If damage to the package is noted after delivery, the User must notify the Customer Service Department within 48 hours: By using the online contact form. OKAIDI reserves the right to refuse a future order in the event of abusive and recurring claims.

8) Returns and exchanges, right of withdrawal

Conditions required for returns: from the date of receipt of the order, the user has a 30-day right of withdrawal to return an item. After this period, the user will be deemed to have accepted and satisfied the products delivered and OKAIDI reserves the right to refuse the exchange or return.

The returned item must not have been used and must be returned in its original packaging. Therefore, any item that is used, worn, washed, detached, stained, without commercial labels or without internal hygienic protection for swimwear will not be accepted or exchanged. For hygiene reasons, underwear cannot be returned or exchanged, except in the case of non-conformity or hidden defect according to article 12 of these General Conditions of Sale. For returns by post, the returned package must contain the completed withdrawal form together with the delivery note.
The user may also exercise his right of withdrawal by using the withdrawal form provided by OKAIDI online in the General Terms and Conditions of Sale or by completing the withdrawal form that will be sent to him in paper form with his order or by sending OKAIDI any other declaration that unambiguously expresses his desire to withdraw. The withdrawal form will be transmitted to the user at the latest upon delivery of the products.

For shipments to the Canary Islands, the withdrawal form is provided in the order.

Possible return methods:

- Exchange or return to an OKAIDI/OBAIBI store

The user has the option of returning an item to an OKAIDI/OBAIBI store. In the case of payment by bank card, an exchange or a refund (credit on your bank card) will be offered. The price of the item will only be refunded upon presentation of the invoice that the user will have printed on www.okaidi.cy, in the "my account"/"order tracking" section or upon presentation of the order summary received by email.
This service is only available in OKAIDI/OBAIBI stores.

- Return to a collection point

You can return products within 30 days from the date of receipt, by sending them by post or via Relais Colis. To do this:
1/ Go to "My account", "My orders", "I would like to make a return"
2/ Download the return receipt and place it in the package with the items in their original packaging, unwashed and unworn.
3/ Drop off your package at the nearest collection point by affixing the return label.
4/ Once we receive your package at a collection point, we will refund your money directly to your bank account. However, we reserve the right to recover the amount paid if the returned products are used, damaged or incomplete.

- Refund in the event of a return by post

The user may return the product(s) ordered by sending them by post to the following address.
Okaïdi
OKAIDI/OBAIBI Paphos
Ellados Avenue 51
8120 Paphos Cyprus

To do so, the user must include in their shipment a copy of their electronic invoice (available in the order tracking section on our website) as well as the withdrawal form attached to their order, duly completed.
Download the withdrawal form by clicking here.

Shipping costs will be borne by the user. Shipping costs will also be borne by the user when the products, due to their nature, cannot be sent normally by post and amount to up to 200 euros.

Upon receipt and inspection of the returned package or presentation of proof of dispatch of the returned package, the refund of the returned product(s), excluding shipping costs, will be made to your bank card or PayPal account.
In the event of exercising the right of withdrawal, the points corresponding to the loyalty benefits used will not be recharged to the loyalty card.

For deliveries to the Canary Islands, the user has the option of exchanging or returning in store, provided that they have their withdrawal form ready.

You can also make a return by post to the address of the store where you made your reservation. The user returns the items they wish to return as well as the withdrawal form provided in their package. The return costs are the user's responsibility. The return costs are also the user's responsibility since the cost of returning the products, by their nature, cannot normally be returned by post and amounts to an amount of up to 200 euros.

Upon receipt and verification of your returned package or provision of proof of shipment of your returned package, returned products will be refunded, excluding shipping costs, by crediting your credit card.

9) Protection of personal data

Personal information
Personal information is necessary for the processing, delivery of orders and generation of invoices, and the collection of such information is therefore mandatory in the context of distance selling. This information is strictly confidential and is intended exclusively for OKAIDI.
In accordance with Law n°78-17 of 6 January 1978 on information technology, files and liberties, the processing of personal information collected on the website www.okaidi.com has been the subject of a declaration to the French National Commission on Information Technology and Liberties. The user has a right to access, modify, rectify and delete data concerning him/her. To exercise this right, the user must contact customer service at the following address:
+357 95150028 (local call cost)
OKAIDI - Service clients WEB

5Ellados Avenue 51
Cyprus
or via the online form click here
Cookies: The user is informed that OKAIDI uses cookies.

10) Intellectual property

All elements of the OKAIDI website, whether visual or audio, are protected by copyright and trademark law. They are the exclusive property of OKAIDI.

11) Responsibility

OKAIDI is solely responsible for deliveries made through members of its network. In this regard, the risk of loss or damage to the goods is transferred to the consumer as soon as the goods are delivered to the address chosen by the consumer when placing the order. In the event that the consumer designates a third-party logistics company to take charge of the goods, OKAIDI shall not be liable for any risk of loss or damage to said goods. Furthermore, and in this context, (THE BRAND) declines all responsibility for goods that do not comply with the regulations and standards applicable in the countries to which such deliveries are made, which are not listed on the official list of countries in which OKAIDI goods are distributed.

12) Conditions of use of the service for the attention of users 

Okaïdi allows the User to provide a review on a product that he or she has purchased. This review will appear on the product page in question and will be visible to Internet users throughout the period of sale of the product. The products will be displayed in chronological order by default. The review will bear the date of the experience of the User who provided the review.

The User who wishes to provide a review on one or more products must identify himself or herself on Okaïdi, and must therefore have Okaïdi identifiers in order to be able to provide and submit a review on a product. Therefore, only a person of legal age is authorized to provide a review on a product.
In the interest of transparency, all customer reviews are read and moderated by our AFNOR-certified partner Bazaarvoice. Please note that only content on the attributes of the product will be published. In particular, opinions are excluded if they relate to:
- the order and its tracking (delivery, exchange, return, refund, etc.),
- technical problems with the website,
- comparisons with other outlets, especially competitors,
- any question (question about membership, contact with suppliers, etc.) that is not related to the attributes of the product,
- anything that goes against public order and good morals,
- any term that could be interpreted as an insult or defamation towards the author or any natural or legal person,
- any question that calls into question the safety of the products (these opinions will be managed by our customer service department).

OKAÏDI may therefore:
- freely maintain an opinion published on its website or delete it, stating the reasons for such deletion,
- is under no obligation to publish User opinions or to compensate the User for the non-publication of an opinion; the publication and maintenance of an opinion is the sole decision of OKAÏDI. However, in the event of a review being deleted, the User will be informed, by any appropriate means, of the reasons for such deletion.

The User expressly declares and accepts that the use of the customer review form to issue a review on an Okaïdi product entails the transfer to Okaïdi of the rights to reproduce, adapt and disseminate said review on the Okaïdi website or on any other means of communication freely chosen by Okaïdi.

Furthermore, Okaïdi reserves the right to disclose, in addition to the review formulated by the User, all data submitted and/or validated by the User during the publication of the review.

When formulating and validating an opinion, the User may be required to provide and/or validate certain personal data. Please note that this personal data will not be used for commercial purposes.

The data collected is necessary to enable Okaïdi to ensure the seriousness of the opinions formulated and to improve the services offered by Okaïdi to its customers.

Finally, in accordance with current legislation, you have a right of access, editing advance directives, rectification and opposition to the processing of your personal data. Simply write to us at
OKAIDI – Customer Service - Ellados Avenue 51, 8120 Pafos - Cyprus
or via the online form  www.okaidi.cy/contact
indicating your surname, first name and email address, attaching a photocopy of your identity document. In accordance with current legislation, you must sign your request, attach a photocopy of an identity document with your signature and indicate the address where you wish to receive the response.

The user can also consult or modify his personal data in his account.

13) Comprehensiveness

In the event that one of the clauses of this contract is null and void due to a change in legislation, regulations or a court decision, this will not affect the validity and compliance with these general conditions of sale.

14) Duration

These conditions apply throughout the period in which the services offered by OKAIDI are available online.

Order in store: 

These general conditions of sale apply to orders placed in store, i.e. orders placed by a customer in store via the web ordering interface with the help of a salesperson. 

As with traditional web orders, in-store orders placed in-store with the help of a salesperson will give the customer the option of connecting to his or her user account, creating a user account or even placing the order without identifying himself or herself. The customer who places an in-store order without identifying himself or herself must nevertheless provide the personal data strictly necessary to place and manage the order (surname, first name, address, email address). For more information, see the privacy policy. 

OIS in-store orders will be refunded in the same way as traditional web orders

4.5. Cancellation of an order in store by OKAIDI: In some specific cases, especially in the event of a stock shortage, OKAIDI reserves the right to cancel an order placed via order in store. The Customer will be notified of this cancellation by email as soon as possible. In this case, the Customer who has placed an order via order in store paid at checkout will benefit by default from a refund on the e-gift card. By accepting these GTC, the Customer acknowledges that he accepts this clause. To benefit from a refund by another means of payment, the Customer can contact Customer Service or go to the store (the store where he placed his order via order in store). 

5.2. Payment for in-store orders: The customer pays for his or her in-store order using one or more of the payment methods proposed below:

Debit card

Visa

Mastercard

As with traditional web orders, in-store orders with delivery are subject to these conditions.

Please note that in-store orders benefit from the legal rights and guarantees arising from distance selling. 

Refunds for in-store orders will be made using the same methods as for traditional web orders, except for in-store orders paid in cash, which will result, with the customer's consent, in the issuance of an e-gift card completed with a bank transfer.