FREQUENTLY ASKED QUESTIONS

By clicking the "Sign in" icon in the top right corner of the menu, you can create an account if you don't have one.
In the "Create an Account" section, you caan create one using your email address.

To change your email address, please contact customer service using the contact form by clicking here .

To learn about the methods of processing personal data, please refer to the “ Personal Data ” section.

You must have a customer account on our website to log in and then select items in your cart.
Once you have created your customer account or are logged in, you can select the products you want to order by clicking the "Add to Cart" box. A list of the selected products appears in the "Cart" tab.
From your cart, you can check the order details (products, quantities, price, size, color).

Directly in your shopping cart, we invite you to enter a promotional code if you have one, by checking the "I have a promotional code" box before validating your cart.

When you validate your basket, you will be invited to log in or create a customer account if you have not done so before.

Once the order has been validated, shipped, and paid for, it cannot be canceled or modified.

Several payment methods are accepted on our website:

• payment by bank card (Visa, Mastercard)
• Cash on delivery

For delivery in Cyprus you can choose from these delivery methods:

• In-store Pickup – Free within 2 to 6 days


• ACS Pickup Locaction


• ACS Smartlocker

We currently deliver exclusively to Cyprus, from the okaidi.cy website.

• Cyprus: www.okaidi.cy

For any order, you will be automatically notified by email of the arrival and availability of your package, and in the following days if your package has not yet been retrieved. Your package remains available at the relay point for 10 days. At the end of this period, your package will be returned to us.

So when you receive your package in store, you'll be automatically notified by email or text message. Your package will be available in store for 15 days.

You will be notified by email from the shipping stage to the delivery stage of your order. You can also track your package by logging into your customer account on our website. Go to the "Your Orders" section, then click on the order in question. You will see the order details, as well as the "Track this package" button. You

will also have access to this tracking in your order's shipping confirmation email.

You can exchange one or more items within 30 days of receiving your order and present your invoice or purchase receipt:
- In-store: If the item you choose is more expensive, you can pay the difference using any payment method accepted at your Okaïdi store. Exchanges are only possible with an in-store return.

You can return one or more items within 30 days of receiving your order:

- In-store: to the Okaïdi-Obaïbi store of your choice (Cyprus).
Simply provide the electronic invoice, which is available in your customer account on the website.
The store will refund the returned item(s) at the price indicated on your invoice (any discounts taken into account).
The refund will appear in the account linked to the payment method used to pay for the order. It will be visible within 4-5 business days (interbank timeframes). In the case of payment by gift card and/or voucher, the refund can only be issued by issuing a new gift card and/or voucher through our customer service department within 7-10 days. The store will handle the procedures through customer service for issuing a new gift card and/or voucher.

- To our warehouse: you can declare the return directly from your Okaïdi account. To do this, log in to your account, go to the "My Orders" tab, and create a return voucher. Follow the procedure by selecting the items you want to return. For any return to the warehouse, please insert your return voucher into your package to print it.
Okaidi Service Retour Web
Entrepôt IDLOG – OKAIDI/OBAIBI
15 rue PICAVET
59115 LEERS (France)

- For returns by Post Office, the return shipping costs are your responsibility.

For returns by Mondial Relay, after creating your return form from your customer account, you can select your collection point and print the return label to affix to the package. Return shipping costs are free.

As soon as your return is received and inspected, or you provide proof of shipment, we will refund the returned product(s) with a credit to the bank card or PayPal account used for the initial payment of the order. In the case of payment by gift card or advantage check, the refund can only be issued with the issuance of a new gift card or advantage check.

Any initial delivery costs will be fully refunded only if the entire order is returned.
Furthermore, OKAÏDI is not obligated to reimburse additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered by OKAÏDI. You will be responsible for the return shipping costs, as well as any additional shipping charges (specific shipping costs due to the nature of certain items that cannot normally be shipped by post).

Log in to your customer account, go to the "Your Orders" tab, and click on the order in question to view details of the products received. The "Invoice" button is available in the order details.

Log in to your customer account, go to the "Your Orders" tab, and click on the order in question to view the details of the products received.
Within 30 days, you can access the "Return one or more items" button to select the item(s) you want to return, the reason for returning them, and then click "Create a Return" to choose the return method (store or post office).
Once your return slip has been created, simply click on the "Your Returns" section to print it.

To ensure everyone's safety, we have implemented the following measures:

• Masks are mandatory for everyone, both employees and customers. They are mandatory for children 6 and older. We cannot provide masks. We invite you to bring your own mask to our stores.
• Strengthening our "barrier" measures:
  • We limit the number of customers per store
  • Hydroalcoholic solution distributors at your disposal
  • A store route has been designed to ensure a distance of 1.5 meters between each person, customer or employee.
  • We regularly disinfect all sensitive contact areas and objects
  • Returned products are disinfected
  • We prioritize payment by bank card
• Necessary store fittings:
  • the closure of the fitting rooms
  • The queue has been arranged to ensure the necessary distance between each person

All of these protective and health measures were certified by Bureau Véritas on May 7 in France. This certificate demonstrates that the Okaïdi Obaïbi brand has implemented all the necessary and adapted preventive measures to control the risk of COVID-19 for all Okaïdi-Obaïbi stores worldwide.
See certificate